Project Name: Coaching Website

Role: Account Manager, Technology Consultant

URL: Coaching Website

Overview:

As a Project Manager for a coaching client from Workbudz, I was responsible for overseeing the maintenance and enhancement of their WordPress website. My role included managing a team of developers, addressing technical issues such as hosting and website bugs, and providing direct support to clients experiencing challenges with the website or services. This project demonstrates my ability to manage technical teams, solve complex problems, and ensure high levels of client satisfaction.

Key Responsibilities and Achievements

Team Management:

• Developer Coordination: Managed a team of developers responsible for maintaining and updating the WordPress website, ensuring that tasks were completed efficiently and to a high standard.

• Task Assignment and Monitoring: Assigned specific tasks related to website maintenance and tracked progress to ensure timely completion.

Technical Problem-Solving:

• Hosting Issues: Resolved hosting-related problems, ensuring website uptime and performance.
• Website Bugs and Issues: Identified and fixed bugs and issues on the website, improving functionality and user experience.

Client Support and Issue Resolution:

• User Challenges: Handled client issues related to website usage, providing prompt and effective solutions to enhance user satisfaction.

• Service Support: Assisted users facing challenges with the client’s services, ensuring a smooth and supportive experience.

Google Analytics Management:

• Data Analysis: Managed Google Analytics to track website performance metrics, analyze user behavior, and identify areas for improvement.

• Reporting and Insights: Generated regular reports and provided insights to the client based on Google Analytics data, informing strategic decisions for website optimization.

SEO Optimization:

• Keyword Research: Conducted keyword research to identify relevant terms and phrases for SEO optimization.

• On-Page Optimization: Implemented on-page SEO strategies, including optimizing meta tags, headings, and content, to improve search engine visibility.

• Off-Page Optimization: Developed and executed off-page SEO tactics, such as link building and social media engagement, to enhance website authority and rankings.

Continuous Improvement:

• Performance Optimization: Implemented strategies to enhance website speed, usability, and conversion rates based on data analysis and user feedback.

• SEO Strategy Refinement: Continuously refined SEO strategies based on industry trends, algorithm updates, and competitive analysis to maintain and improve search engine rankings.

Communication and Collaboration:

• Client Communication: Maintained open lines of communication with the client, providing regular updates and addressing concerns promptly.

• Feedback Integration: Collected and analyzed user feedback to continuously improve website features, client services, and SEO strategies.

Skills Utilized

• Project Management:
• Team Leadership
• Task Coordination
• Progress Monitoring

Technical Skills:

• WordPress Maintenance
• Hosting Issue Resolution
• Google Analytics Management
• SEO Optimization

Client Support:

• User Issue Resolution
• Service Support
• Client Communication

Continuous Improvement:

• Performance Optimization
• SEO Strategy Refinement
• Feedback Integration

Communication and Collaboration:

• Client Relationship Management
• Effective Communication
• Team Collaboration